Terms & Conditions

Last updated: 7 October 2026

These terms govern your use of www.amazingfloral.sg and any purchase from Amazing Floral Gifts Pte Ltd (UEN [TBC]) (“Amazing Floral”, “we”, “us”). By placing an order you agree to them. Please read them together with our Privacy Policy and Return & Refund Policy.

1. Orders

  • An order is accepted only when we send you an order confirmation by email, WhatsApp or on screen after payment.
  • You must be 18 or older, or have a parent or guardian’s permission, to order.
  • Please check the recipient’s name, address, postal code, contact number and delivery date carefully. We are not responsible for failed or delayed delivery caused by wrong or incomplete details.
  • We may decline or cancel an order, for example if an item is unavailable, delivery details cannot be verified, or there is a pricing error. If we do, we will refund you in full.

2. Prices and payment

  • All prices are in Singapore dollars (SGD) and include GST where applicable.
  • Delivery fees are shown at checkout and are not included in product prices.
  • We accept PayNow and credit card. Payment is required in full when you place your order.
  • Prices, products and promotions may change without notice. The price you pay is the price shown at checkout when you complete your order.

3. Delivery

  • Standard delivery: $10, for scheduled delivery on the date you choose.
  • Same-day delivery: $15. Orders must be placed and paid by 12:00pm (noon) for same-day delivery. Orders after the cut-off will be delivered the next available day.
  • We deliver 7 days a week across Singapore using our own delivery team.
  • We do not deliver to Jurong Island, Changi Airport and all army camps.
  • Delivery time slots shown are estimates, not guaranteed arrival times, unless we have agreed a specific time with you in writing. We will make reasonable efforts to deliver within the slot.
  • If no one is available to receive the order, we will try to contact you and the recipient. We may leave the order with a neighbour, guard house or reception if you or the recipient agree. If delivery cannot be completed, we may offer one redelivery attempt for an additional delivery fee. Perishable orders that cannot be delivered are not refundable.
  • Risk in the goods passes to the recipient on delivery.
  • During peak periods (such as Valentine’s Day, Mother’s Day and Chinese New Year) we may change cut-off times, add surcharges or limit delivery slots. These will be shown on the website.

4. Self-collection

Self-collection is available at Block 24 Sin Ming Road, #01-39, Singapore 570024 [TBC], during opening hours (Mon to Fri 8am to 8pm, Sat and Sun 8am to 4pm), or at another time agreed with us. Please bring your order confirmation. Orders not collected on the agreed day are not refundable.

5. Funeral and wake orders

For wreaths and sympathy arrangements, please give us the exact venue, hall number, date and time. We will make every effort to deliver on time. Delivery to a wake or funeral is treated as complete once the arrangement is handed over or placed at the venue stated in the order. Please place these orders as early as possible, as same-day timing cannot always be guaranteed.

6. Flowers are natural products

  • Photos on the website are for illustration. Flowers vary by season, supply and batch, so colour, size and flower types may differ slightly from the photo.
  • If a flower or vase is unavailable, we may substitute with a similar item of equal or greater value, keeping to the colour theme and style of your order as closely as possible.
  • Flowers need proper care after delivery. Freshness depends on storage and care, so we cannot guarantee how long flowers will last. Care tips are on our Journal page.
  • Some flowers and plants can cause allergic reactions or be harmful to pets and children if eaten. Please check before ordering.

7. Changes and cancellations

  • Advance orders: you may change or cancel free of charge up to 48 hours before the delivery date. After that, we may have already prepared your order and no refund will be given.
  • Same-day orders: once confirmed, same-day orders cannot be cancelled or changed, as flowers are made to order.
  • To request a change or cancellation, contact us by WhatsApp or email with your order number.
  • Refunds, replacements and problems with an order are covered in our Return & Refund Policy.

8. Amazing Rewards membership

  • Membership is free and open to anyone who provides accurate details.
  • Points are earned on eligible purchases made online and in store and may be redeemed as described on the Membership page. Points have no cash value and cannot be transferred. [TBC: expiry and redemption rules]
  • We may change or end the programme, or its benefits, with reasonable notice. We may suspend accounts that show misuse or fraud.
  • Membership data is handled under our Privacy Policy.

9. Workshops

The workshop page is currently for enquiries only. No payment is taken online. Separate terms will apply when bookings open.

10. Fruits Menu

The Fruits Menu is for information only and cannot be ordered through this website. Orders are placed through external platforms (such as GrabFood), and those platforms’ terms apply to those orders.

11. Website use and intellectual property

All content on this website, including logos, photos, text and designs, belongs to Amazing Floral or its licensors. You may not copy, reproduce or use it for commercial purposes without our written permission. Please do not misuse the website, attempt to access it without authority, or submit false information. Links to other websites are provided for convenience and we are not responsible for their content.

12. Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be excluded under Singapore law, including your rights under the Consumer Protection (Fair Trading) Act 2003. Subject to that, we are not liable for indirect or consequential loss, or for delays or failures caused by events beyond our reasonable control (such as severe weather, traffic disruption, supply shortages, public health measures or system outages). Our total liability for any order is limited to the amount you paid for that order.

13. General

  • Changes: we may update these terms from time to time. The version on the website when you place your order applies to that order.
  • Severability: if any part of these terms is found unenforceable, the rest remains in effect.
  • Third parties: a person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce them.
  • Governing law: these terms are governed by the laws of Singapore, and the courts of Singapore have non-exclusive jurisdiction.

14. Contact us

Amazing Floral Gifts Pte Ltd, Block 24 Sin Ming Road, #01-39, Singapore 570024 · Email: Jennifer.amazingfloral@gmail.com  

 

 

Delivery Terms & Conditions

1. Self-collect option

Address – 24 Sin Ming Road #01-39 Singapore 570024
Self-collect timing according to opening hours as follows:
Weekdays: 0800H to 1930H
Weekends and Public Holidays: 0800H to 1600H

For same day self collection, please allow for 3 hours if collecting on the same day.

For self collection between 4pm-7.30pm, please contact 93279127 to schedule collection timing.

2. Delivery Option

Delivery island-wide is $15. 

3. Delivery time slot

Delivery time slots are as follows:
0900H – 1200H
1300H – 1700H
1800H – 2200H

Last timing for same day order is 12pm.  

4. We do not deliver to

  • military camps
  • Airports
  • Tuas and Gul circle
  • Jurong island
  • Sentosa
  • Restricted areas

5. Things to note

Delivery to hospital – Some hospitals may not accept deliveries on location. Please contact the respective hospital to confirm that deliveries are allowed before placing your order. 

Amazing Floral will do its utmost to meet its customer’s delivery requests, but reserves the right to cancel an order and refund up to 95% of the amount to the customer in the event of invalid delivery location upon review. The sender will be contacted about the invalid delivery location and will be refunded. 

6. Delivery Information Required

Delivery information – The following information is required when ordering:
– Sender full name –

– Sender Contact number

– Sender Email

– Shipping address

– Unit number

– Postal code

– Billing address

– Additional Delivery information (ward number, name of event hall, hotel concierge, Hotel room number, funeral parlour, Option to leave at doorstep (Yes/No). (A photo will be taken and sent to the sender and/or recipient if there is nobody present to receive the delivery) etc) to be written in the Additional information box during checkout 

– To write a personal message, press the “is gift” box, and type the Message of the card. Please indicate Recipient full name and contact number in the message box to facilitate smooth delivery.

– Recipient full name  (For hospital delivery, please give recipient’s legal name for verification by the hospital) 

– Recipient Contact number

Please ensure that all delivery information above is accurate for a smoother delivery process.

7. Changes in delivery

Prior notification of at least 1 day in advance is required if customers wish to change delivery to self-collection and vice versa. 

For any changes to delivery date and/or timing, please contact us at 93279127 or email us at inquires@amazingfloral.sg. Changes may be subject to delivery fee if applicable.