Return & Refund Policy
Last updated: 7 October 2026
Fresh flowers are perishable and made to order, so we do not accept returns or give change-of-mind refunds. We do, however, stand behind every order: if something is wrong, we will make it right.
1. When we will replace or refund
Contact us if your order:
- arrived damaged, wilted or not fresh;
- does not match what you ordered (for example, wrong item or a significantly different arrangement);
- was not delivered, or was delivered late through our fault.
2. How to report a problem
Please contact us within 24 hours of delivery email Jennifer.amazingfloral@gmail.com with your order number and clear photos of the item and its packaging. We will review your report and reply within one business day.
3. What we will do
At our option and depending on the issue, we will:
- send a replacement arrangement of the same or equal value;
- refund part or all of the order value, and the delivery fee where the delivery was our fault.
Approved refunds go back to your original payment method, usually within 7 to 14 business days depending on your bank or payment provider.
4. What is not covered
- Change of mind, or the recipient not liking the flowers.
- Natural differences in flower colour, size, or variety, or reasonable substitutions as described in our Terms & Conditions.
- Flowers that wilted because of poor care, heat or storage after delivery.
- Wrong address, incomplete details or no one available to receive the order.
- Reports made more than 24 hours after delivery.
5. Cancellations
Cancellations before delivery are covered in section 7 of our Terms & Conditions.
6. Your legal rights
This policy does not affect your rights under Singapore law, including the Consumer Protection (Fair Trading) Act 2003.
7. Contact us
Amazing Floral Gifts Pte Ltd, Block 24 Sin Ming Road, #01-39, Singapore 570024 · Email: Jennifer.amazingfloral@gmail.com
